RETURNS AND EXCHANGES

If you find an item to be of the wrong size or color or are unhappy with your purchase for any other reason, we will happily accept returns on new, unused, unwashed, still in undamaged original packaging within 30 days from the date of purchase for a refund or exchange. 

*For sales events, clearance, special orders, pre-orders, or sales “as-is”, we do not offer refunds or exchanges. All sales are final.

LOCAL PURCHASES

  • In order to obtain a 100% refund in the form of original payment or an exchange, a receipt* must be presented.  
  • If you do not have a receipt, a refund or exchange will be considered on a case-by-case basis (with final authorization by a Manager).  This refund will incur a 15% restocking fee. NO EXCEPTIONS
  • The retail value of any free items you received will be deducted from your final refund/exchange amount, if not returned with your order.
  • If due to your return any discounts are no longer applicable to your order, the discount will be deducted from your refund/exchange.

Due to the nature of our products, returns on used merchandise will not be accepted.


ONLINE PURCHASES

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and a refund will be  processed within 48 hours.
  • Eligible returns will be credited to your original form of payment.
  • Shipping costs cannot be refunded.
  • You are responsible for the cost of shipping your return back to us.  *This is not applicable if the merchandise is being returned for a defect.
  • The retail value (at our discretion) of any free items you received will be deducted from your final refund amount, if not returned with your order.
  • If due to your return any discounts are no longer applicable to your order, the discount will be deducted from your refund.

Due to the nature of our products, returns on used merchandise will not be accepted.

 

DEFECTIVE ITEMS

Although both the manufacturer and our staff attempt to check every item for any defects, occasionally items may be sold with a defect. Defective products are usually exchanged or repaired directly by the product manufacturer. Please contact us as soon as possible so we can assist you in obtaining a replacement product. We are sorry for the inconvenience!

 

All policies on this page are subject to change.